BPO Solutions

About Our Offering

We believe that revenue optimisation should encompass a synergistic approach to business processes. Business Process Management (BPM) can be classified as a discipline within operations management and can be defined as a combination of methods and strategies utilised to optimise and improve business processes.

BPM enables an organisation to align its business processes to its business strategy through management of processes, rather than tasks, to improve business performance and promote operational agility.

BPM encompasses Business Process Outsourcing (BPO). BPO is the practice of outsourcing non-core work process to an external service provider. BPO continues to grow as businesses seek advantages over their competition, across different business sectors and business sizes. BPO deals with optimisation of an organisation’s processes, through controls, to improve:

  • Agility
  • Effectiveness
  • Efficiency

Business Process Outsourcing

Why outsource a non-core business process?

Cost saving
This is due to reduced personnel and training costs as well as related cost of space for housing internal employees.
Flexibility
Outsourcing creates flexibility when managing risks associated with either setting up a new business/business unit or introducing a new product/service.
Focus on core operations
This is achieved when an organisation’s available critical resources are directed at maximizing its overall growth and realising its intended business strategies.
Improved outcome in non-core function
As an outsourcing company, we endeavor to invest in specialised technologies and processes that allow us to always be in the forefront of technological breakthroughs and solutions for our clients.
Call centre capability services

Disaster recovery

Operational statistics and analysis

Processing of enquiries

Strategic management

Data capturing and analysis

Accounting

Governance and compliance

Payroll administration

Internal audit

Policies and procedures

Reporting

Fixed Assets Register

Treasury services

Strategic planning and support

Supply chain management

Contract management

Data and knowledge management

Data analytics

Research and analysis

Budgeting

Cash flow planning and management

Customer data accuracy

Customer relationship management

Debtor billing & collection

Debtors management and credit control

Indigent management for Municipalities

Meter reading & billing accuracy for Municipalities

Non-payment of debtors

Policies

Pricing and tariff determination

Key Objectives

Develop business process strategies that assist the organisation to deliver on its objective.
Enhancing the management function and the reporting of financial information.
Governance and risk management.

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